mulia66 Privacy Policy

This Privacy Policy ("Policy") describes how mulia66 ("we", "us", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "the User", "the Player") who access and use the mulia66 platform at https://mulia66.co and any associated services, including the live casino, sportsbook, slots, Lucky Dice, and cashier functions.

mulia66 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy is designed to give you a clear understanding of what data we collect, why we collect it, how we use it, and what rights you have in relation to it.

By registering an account with mulia66 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the mulia66 Terms & Conditions, which together form the full agreement governing your use of the platform.

mulia66 collects personal data from you in several ways throughout the course of your use of the platform. The categories of data we collect include:

Registration Data: When you create a mulia66 account, we collect your full name, date of birth, email address, and Malaysian mobile phone number. This information is required to open and maintain your account and to verify that you meet the eligibility requirements, including the 21+ age requirement.

Identity Verification (KYC) Data: In compliance with applicable anti-money laundering regulations, mulia66 collects and verifies identity documents before processing your first withdrawal. KYC documents typically include a government-issued photo identity card (such as a Malaysian MyKad or passport) and may include proof of address. This data is processed solely for verification and compliance purposes.

Financial Data: mulia66 collects information about your deposit and withdrawal transactions, including your payment method type, transaction amounts, and partial payment identifiers (such as bank account or e-wallet references). mulia66 does not store full card numbers or full bank account numbers.

Usage and Behavioural Data: We collect data about how you interact with the mulia66 platform, including the games you play, bet amounts, session durations, pages visited, and features used. This data is used to improve platform functionality and to support responsible gambling monitoring.

Technical Data: When you access mulia66, we automatically collect technical information including your IP address, browser type and version, device type and operating system, screen resolution, referring URL, and session identifiers. This data is used for platform security, fraud detection, and performance optimisation.

Communication Data: If you contact mulia66 via live chat, email, or WhatsApp, we retain records of those communications for quality assurance, dispute resolution, and customer service improvement purposes.

mulia66 uses the personal data we collect for the following purposes:

• Account administration: To create, manage, and maintain your mulia66 account, process your deposits and withdrawals in MYR, and provide access to all platform products and services.
• Identity verification and compliance: To verify your identity, age, and eligibility to use the mulia66 platform; to comply with anti-money laundering (AML) obligations; and to conduct sanctions screening as required.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, bonus abuse, and other prohibited conduct.
• Responsible gambling monitoring: To monitor player behaviour for indicators of problem gambling and to enforce responsible gambling tools including deposit limits, session timers, and self-exclusion requests.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our customer support operations.
• Platform improvement: To analyse usage patterns, test new features, and optimise the mulia66 platform for Malaysian users across Kuala Lumpur, Penang, Johor Bahru, and other regions.
• Legal compliance: To meet mulia66's obligations under applicable laws and regulations, including responding to lawful requests from competent authorities.

mulia66 does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review, except where this is required by applicable law or necessary to prevent fraud.

mulia66 processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary for the performance of the agreement between you and mulia66, including account management, payment processing, and game access.
• Legal obligation: Processing is required to comply with applicable legal and regulatory obligations, including KYC, AML, and financial reporting requirements.
• Legitimate interests: Processing is necessary for mulia66's legitimate interests in operating a secure, fair, and well-functioning platform — including fraud detection, security monitoring, responsible gambling oversight, and platform analytics — where such interests are not overridden by your privacy rights.
• Consent: Where mulia66 relies on your consent as a legal basis (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

mulia66 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes.

mulia66 may share your personal data with third parties in the following limited circumstances:

• Service providers: mulia66 works with carefully selected third-party service providers who process data on our behalf, including payment processors (such as FPX, Touch 'n Go, and Boost), identity verification providers, gaming software vendors, cloud infrastructure providers, and customer support platforms. These providers are bound by data processing agreements and are only permitted to use your data to provide services to mulia66.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or a lawful request from a competent regulatory or law enforcement authority, mulia66 will disclose the relevant personal data.
• Fraud prevention and responsible gambling: mulia66 may share data with industry-recognised fraud prevention databases or responsible gambling registries where this is necessary to protect the integrity of the platform or the welfare of players.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of mulia66's assets, your personal data may be transferred to the successor entity, subject to equivalent data protection standards.

mulia66 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy our legal, regulatory, accounting, and reporting obligations.

For active mulia66 accounts, data is retained throughout the duration of the account relationship. Upon account closure — whether initiated by you or by mulia66 — mulia66 will retain core account and transaction data for a minimum of five (5) years in compliance with applicable anti-money laundering legislation. KYC documents are retained for the minimum period mandated by applicable law and are then securely deleted.

Communication records and support interaction logs are typically retained for 24 months from the date of the interaction. Technical and usage data used for platform analytics and security purposes is generally retained for 12 months before being anonymised or deleted.

Where data is retained beyond the active account period solely for legal compliance purposes, it is held in a restricted, access-controlled environment and is not used for any other purpose.

mulia66 uses cookies and similar tracking technologies on the platform to provide a functional, secure, and personalised experience. Cookies are small text files placed on your device by your browser when you visit a website.

The categories of cookies used by mulia66 include:

• Strictly necessary cookies: Required for the platform to function correctly, including maintaining your mulia66 login session, processing transactions, and enforcing security policies. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options to provide a more consistent experience across sessions.
• Analytics cookies: Collect anonymised data about how users interact with the mulia66 platform — which pages are visited most, how long sessions last, and where users encounter issues. This data is used solely to improve the platform.

You can manage and delete cookies through your browser settings. Please note that disabling certain categories of cookies may impair the functionality of the mulia66 platform, including the ability to maintain a logged-in session.

Subject to applicable law and certain exceptions, you have the following rights in relation to the personal data that mulia66 holds about you:

• Right of access: You may request a copy of the personal data mulia66 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. For account details, you may update certain information directly through your mulia66 account settings.
• Right to erasure: In certain circumstances, you may request that mulia66 delete your personal data. Note that this right is subject to mulia66's legal retention obligations — in particular, transaction and KYC records must be retained for the legally mandated period and cannot be erased on request.
• Right to object: Where mulia66 processes your data on the basis of legitimate interests, you have the right to object to that processing. mulia66 will review your objection and cease processing unless compelling legitimate grounds override your interests.
• Right to data portability: You may request that mulia66 provide your personal data in a structured, commonly used, and machine-readable format where the processing is based on consent or contractual necessity.

To exercise any of these rights, contact the mulia66 Data Protection team at support@mulia66.co. mulia66 will acknowledge your request within 5 business days and provide a substantive response within 30 days of receipt.

mulia66 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls restricting data access to authorised personnel, continuous security monitoring, and regular penetration testing of the platform infrastructure.

Despite these measures, no method of electronic transmission or storage is completely secure. mulia66 cannot guarantee absolute security of data transmitted over the internet. If mulia66 becomes aware of a personal data breach that is likely to result in a risk to your rights and freedoms, mulia66 will notify affected users as required by applicable law.

You are responsible for maintaining the security of your mulia66 login credentials. mulia66 will never ask for your password via email, live chat, or any channel other than the mulia66 Login page itself. If you suspect your account credentials have been compromised, contact mulia66 support immediately and change your password.

The mulia66 platform is strictly intended for adults aged 21 and above. mulia66 does not knowingly collect personal data from individuals under 21 years of age. If mulia66 becomes aware that personal data has been collected from an individual below the minimum age, that account will be immediately suspended, the data will be securely deleted, and any funds associated with the account will be returned to the originating payment source.

mulia66 urges all adult players to ensure that minors in their household do not have access to their mulia66 login credentials, account interface, or any financial information associated with the platform. If you have reason to believe a minor has accessed the mulia66 platform through your account, contact our support team immediately.

The mulia66 platform may contain links to third-party services, including payment providers and software vendors. mulia66 is not responsible for the privacy practices of any third-party website or service. This Privacy Policy applies solely to data processing by mulia66. We encourage you to review the privacy policies of any third-party services you interact with.

mulia66 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the updated Policy will be published on this page with a revised "Last updated" date. Where the changes are significant, mulia66 will notify registered players via their registered email address.

Your continued use of the mulia66 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and contact mulia66 support to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or mulia66's data handling practices, please contact us through one of the following channels:

• Email: support@mulia66.co — please use the subject line "Privacy Request" to ensure your message is directed to the correct team.
• Live Chat: Available 24/7 through the mulia66 platform.
• WhatsApp: Available 8am–12am MYT for general support enquiries.

mulia66 aims to respond to all privacy-related enquiries within 5 business days. Complex requests — particularly those involving data access, erasure, or portability — will receive a full substantive response within 30 calendar days of receipt.